The People Who Make Computers Less Computer-y

PCMA Convene: The Magazine of the Professional Convention Management Association | September 2011 Not surprisingly, CHI is an ideal incubator for startup tech companies. This year’s conference served as a “sort of a test subject,” C&LC Vice President Janeé Pelletier said, for EventBurn, a social-media aggregator. EventBurn took all of the different social-media streams that…

Customer Service Touchpoints for Your Next Conference

The Chatter: PCMA Capital Chapter Newsletter | June 2011 Meeting planners spend our lives managing meticulous requirements to produce a flawless end product. When we focus solely on the deliverable, it’s easy to overlook critical interaction points, “touchpoints”, throughout the planning process when a little extra customer service goes a long way. Special attention to…

A Conference Navigation App Success Story

At the 30th Anniversary Educational Conference & MarketPlace, MPISCC used a conference navigation app for the first time. meetsmart mobile stepped up as a sponsor of the event and made it possible to cut last year’s printed program by 50%. The committee was eager to integrate this technology so that members could experience it from…

Using Technology to Enhance Your Next Corporate Event

Washington/Baltimore Smart CEO | March 2011 “The principles of adult learning have shown that adults learn better when they’re engaged,” Conference & Logistics Consultants Vice President Janeé Pelletier says. “It’s a different learning process than when you’re a child, where all the learning communications are one way. As adults, we’re all in communication overload, so…

What Can Tech Do For You?

The Daily Record | March 2011 Conference & Logistics Consultants in Annapolis is developing its own mobile application, meetsmart mobile, which enables attendees to access information at an event then organize it in logical ways. Conference & Logistics Consultants Vice President Janeé Pelletier said the company launched the application because others were not meeting all…

When Disaster Strikes, A Case Study

The Chatter: PCMA Capital Chapter Newsletter | June 2010 We had to create a communications plan on the fly, both to succinctly relay important information to the delegates as well as to assure them that help was available. The guiding principle was to push out accurate information early and often. Read more (PDF) >