The People Who Make Computers Less Computer-y

PCMA Convene: The Magazine of the Professional Convention Management Association | September 2011 Not surprisingly, CHI is an ideal incubator for startup tech companies. This year’s conference served as a “sort of a test subject,” C&LC Vice President Janeé Pelletier said, for EventBurn, a social-media aggregator. EventBurn took all of the different social-media streams that…

Customer Service Touchpoints for Your Next Conference

The Chatter: PCMA Capital Chapter Newsletter | June 2011 Meeting planners spend our lives managing meticulous requirements to produce a flawless end product. When we focus solely on the deliverable, it’s easy to overlook critical interaction points, “touchpoints”, throughout the planning process when a little extra customer service goes a long way. Special attention to…

A Conference Navigation App Success Story

At the 30th Anniversary Educational Conference & MarketPlace, MPISCC used a conference navigation app for the first time. meetsmart mobile stepped up as a sponsor of the event and made it possible to cut last year’s printed program by 50%. The committee was eager to integrate this technology so that members could experience it from…

Using Technology to Enhance Your Next Corporate Event

Washington/Baltimore Smart CEO | March 2011 “The principles of adult learning have shown that adults learn better when they’re engaged,” Conference & Logistics Consultants Vice President Janeé Pelletier says. “It’s a different learning process than when you’re a child, where all the learning communications are one way. As adults, we’re all in communication overload, so…

What Can Tech Do For You?

The Daily Record | March 2011 Conference & Logistics Consultants in Annapolis is developing its own mobile application, meetsmart mobile, which enables attendees to access information at an event then organize it in logical ways. Conference & Logistics Consultants Vice President Janeé Pelletier said the company launched the application because others were not meeting all…